Exchanges and Returns
Urban Bikini Copenhagen offer a 14-day right of exchange or refund, counting from the day you receive your order.
You can send it back in the package it came in, or in your own.
For Exchanges and Returns the following criteria must be met:
- All items are in perfect condition and must be unworn, unwashed, undamaged and in their original packaging
- Labels are fully intact, including the hygiene seal
- Items must not have been worn, washed or altered in any way
Send us a mail before you return your order and we will guide you through. firstname.lastname@example.org
The costs of returning goods for internation orders are always at the customer’s expense.
Refunds will be issued excluding the original shipping cost. We recommend that you send your returns by registered post and that you retain proof of postage.
Refunds will not be given, until the returned goods are received by us.
Refunds will be made within two weeks of us receiving the product, to the original purchaser’s credit card.
For countries within the EU, VAT will be included in the refund.
Additional duties and/or taxes will not be refunded.
What if the item I receive is damaged or faulty?
We hope that never happens, but please send it back for a full refund.