Terms and conditions

Terms and conditions

General information
If you experience any problems with the website or your order placed on the website, please contact hello@urbanbikini.dk

Important notice
Please read these Terms and Conditions carefully before ordering goods from www.urbanbikini.dk.

The Terms and Conditions apply when you order or buy goods on the website.

Any reference to “you” or “your” means you as a user of the Website, any reference to “we”, “us” or “our” means Urban Bikini Copenhagen. If you do not accept these Terms and Conditions, you cannot order or purchase goods on the website.

You have the right to withdraw from this contract without giving any reason within 14 days after the date on which you or a third party indicated by you has acquired physical possession of the goods. Read more under “Exchange and Return”.

Contracts can only be concluded on the website. We do not process orders made in emails, letters or faxes.

The online shop is open 24 hours a day, but may be closed due to maintenance services or holidays.

An order placed on a public holiday or during the weekend will be processed on the following business day. You must be at least 18 years old to purchase goods on the website and possess a valid credit card that is accepted by us. If you are under the age of 18, you must have a legal basis for entering into a contract with us.

We can only process your order if the delivery address is a residential address or a business address in one of the countries on the “We deliver to” list. We do not deliver to PO boxes. Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:

Your payment details are incorrect or cannot be verified.
Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities.
There is an inadvertent error on the website, such as a payment error or the like.
We have reason to believe that you are under the age of 18.

If you do not understand parts of the Terms and Conditions, we recommend that you contact Urban Bikini Copenhagen before you start shopping on the website.

At what point in the ordering process are you bound by your order?
Before submitting the order you have the option of changing the information that you have provided, including delivery and billing information or payment information. Furthermore, you have the option of making changes to your order or to remove goods from your shopping basket. When you click “Complete payment” and the receipt appears on your screen, you are bound by the contract of purchase. Please contact us if you made a mistake while placing your order – we are ready to help you. Orders and cancelled orders will be confirmed by email.

Measures against fraud
In order to protect you and our other customers against fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.

We accept the following means of payment:

  • Mastercard
  • VISA
  • American Express

CVV (Credit Card Verification Number)
If you pay by credit card, you will be asked to enter the card’s security code. You can find the three-digit security code on the back of your credit card, usually on the right side of the credit card’s back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.

Payment procedure
Once your goods leave our warehouse to be delivered, your payment will be drawn on the selected payment service.

Taxes, duty charges, and custom fees
From one EU country to another EU country, there is usually no tax or customs charges since all EU countries are exempt from these charges to enable freedom of movement of goods within the EU. To a country outside the EU, goods can be detained in customs and custom fees incurred. Urban Bikini Copenhagen is not responsible for any taxes, duty charges or custom fees.

The prices on the website are shown in the currency applicable to your country. Please use the function “country selector” at the top of the website if you want to change your country selection. Your delivery address determines the applicable currency. Please note that a change of country of delivery may influence the price and delivery costs.

You can pay in the following currencies:
Danish Kroner (DKK)

Delivery terms
Goods will be delivered to the nearest package store from the delivery address specified in the order. Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used.

Please note that the risk of loss or damage to the goods passes to you after delivery. If the package appears to be damaged you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us.

Separate deliveries
If your order consists of multiple goods, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of ordering. You will be informed if your order is subject to separate deliveries. You will not be charged with additional delivery costs for separate deliveries.

Exchanges and returns
Urban Bikini offers a 14-day right of exchange or refund, counting from the day you receive your order. You can send it back in the package it came in, or in your own. But, the following criteria must be met:

All items are in perfect condition, and returned with original packaging and invoice
Labels are fully intact, including the hygiene seal
Items must not have been worn, washed or altered in any way

Urban Bikini Copenhagen reserves the right to reject complaints on products, which have not been handled correctly and according to instructions. Refunds will not be given, until the returned goods are received by us. Refunds will be issued excluding the original shipping cost and you will bear the costs associated with returning the goods. We recommend that you send your returns by registered post and that you retain proof of postage. Refunds will be made within two weeks of us receiving the product, to the original purchaser’s credit card.

For countries within the EU, VAT will be included in the refund. Additional duties and/or taxes will not be refunded. Urban Bikini Copenhagen reserves the right to reject complaints on products, which have not been handled correctly and according to instructions.

Errors and omissions
We do our best to update the website and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that the prices on goods are incorrect. In such cases, we will make corrections promptly and inform you if your order is affected.

Force Majeure
We are not responsible for delays or failure to meet our obligations in relation to the Terms, if the delay or the non-compliance is due to events beyond our control.

The completeness of the contract
These Terms and Conditions constitute the complete terms of the contract between us.

If one or more of the provisions in the Terms and Conditions are declared fully or partially invalid, the remaining provisions still apply.

We are entitled to assign our rights and obligations under the contract with you to third parties. The standard of the service you receive will not be impaired by the assignment. We will notify you of such possible assignment. By accepting these conditions you consent to any such future assignment. At the same time, you agree that from the time when we have given you notification of the assignment, your rights may be claimed only against the third party in question.

Privacy policy
We treat your personal data confidentially. Our privacy policy is updated on a regular basis in accordance with internal processes and proper alignment with the law. We ensure full confidentiality in relation to your personal data. We are responsible for any personal data delivered to www.urbanbikini.dk and we only distribute personal information to our e-commerce partners if it is in connection to the service we are delivering to you.

All contents included on www.urbanbikini.dk, such as, but not limited to, design, text, graphics, logos, video and audio clips, images, are the property of Mumuland A/S or our suppliers. The contents are protected by Danish and international copyright laws.

Any contracts concluded between us using these Terms and Conditions are governed by Danish law. Any dispute, which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Denmark.